|
| Production Support |
| Expedien has a well-defined and mature production support management process which allows effective capture, reporting, tracking and resolution of issues. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs). |
|
- Request / problem management
- Management of incidents
- Processing of incidents
- Work around
- Resolution
- Deployment of patches
- Root cause analysis
- Interaction
|
|
| |
|
